I got a call in the middle of the night from my father. He was not feeling well and needed to go to the hospital. We went to Royal Columbia Hospital emergency room at 2 am. His blood pressure was unstable, and felt weak and light headed. After getting some tests, the doctor came in and had a confident, positive smile. His bearing tone and voice had the look of assurance, clearly identifying him as a professional who had acquired the art of successful negotiation. After my Dad had spoken to the doctor he felt much better and reassured that he should not check his blood pressure several times a day and that he would be fine. We both went home feeling much better.
I observed a customer who is a great leader who has acquired this art. I enjoy watching how his very presence inspires the employees in his team to with confidence and enthusiasm.
The art of successful negotiation grows out of patience and painstaking self-control. Notice how easily the successful person exercising self-control when handling a customer who is impatient. The salesperson maybe boiling inside, but you will see no sign of it in his behavior or words.
A single frown of impatience, or a single word expressing disapproval will often spoil a sale. Successful sales people exercise self-control and as a rule they set their own salary. They have learned how to negotiate without friction.
The art of Self-control is the result of controlling our own thoughts. By placing in your mind the sort of thoughts you wish to have their, and keeping out of your mind negative thoughts that fear and others placed there through suggestion , you will become a person of self-control.
Losing one’s temper is an example of a person who has not yet familiarized him/herself with the Fortune of choosing the thoughts that will grow your mind.
So how does someone control your thoughts in a state of intense anger? In exactly the same way you would change your behavior and tone and voice if you were in a heated argument with any member of your family and then suddenly heard the doorbell ring, telling you that the visitors had arrived. You will calm yourself with self control because you would desire to do so.
Insights from the past few weeks.
My most successful customer often says repeatedly to his managers and employees that nothing happens until somebody sells something. This simple but powerful statement is a hundred percent true. Trucks don’t move unless there’s a sale made. Also, most business problems can be solved by growing profitable sales . All leaders and managers of a business and also preferably generally all employees are important sales people , especially anyone that has direct contact with the customer should also be considered a sales person.
The delivery driver and the accounts receivable person – they all have contact with the customer and should be trained in the art of salesmanship by being friendly courteous honest and enthusiastic.
I watched a documentary about Muhammad Ali. He was a kind and loving good man. He had his flaws, he has children out of wedlock in multiple relationships. He was human like the rest of us.
The good guys love to talk to people and get to know others stories, about their families, about their interests, they genuinely care for and like people. These are the characteristics of a good guy, kind people that love people.
Muhammad Ali had a purpose he asked his daughter what’s the purpose of the Sun, for light and heat and to grow things, a cow and a horse all have a purpose. Everything that God has made has a purpose and so do we, discover and find your purpose in life. He had a great knack for predicting how many rounds his match would last until he knocked out his challenger, he was a great fortune teller he had a purpose a vision and a goal.
Favorite quotes in books…
“Excellence is a art won by training and by habit.”
“We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly.”
“We are what we repeatedly do. Excellence, then is not an act but a habit.” By Aristotle.
“A sense of curiosity is Nature’s original School of Education.”
“Excellence is born of great sacrifice, it is never the result of selfishness.”
“Take careful inventory of all your past experiences they may disclose the startling fact that everything has happened for the best.”
“The good guys are people who approach any set of challenging circumstances with the attitude that they can get it to turn out the way they wanted to. Not once in awhile but on a regular basis because they can count on themselves.”
“The growth of wisdom follows after the decline of anger.”
“Speak when you are angry and you will make the best speech you will ever regret.”
“Luck is not chance it’s hard work and fortunes expensive smile is earned by hard work consistent self control and determination.”
“The good guy who actually knows what he wants in life has already gone a long way to achieving it.”
“It’s an unusual trait of a good guy, but it’s true, most successful people will work harder for the sake of providing good service then they will for money alone.”
“Our doubts are traitors, and make us lose the good we oft might win by fearing to attempt.” By William Shakespeare.
“While some people May sidetrack your goals on several occasions, remember that discouragement most often arises from within oneself.”
“Both tears and sweat are salty, but they will render different results. Tears will get you sympathy, sweat we’ll get you change.” By Jesse Jackson.